Fastest help: Open the app and tap the AI Tourist Guide — it can answer common questions instantly. For subscription management, go to Account → Subscription inside the app.
Make sure you have an active internet connection, then close and reopen the app. If the map still won’t load, check that Location Services are enabled for CityNav in your device Settings.
Walking and driving navigation are free for all users. AR Walking Navigation, Transit, and SOS Emergency require a Premium subscription (£3.99/month). If you are a Premium subscriber and navigation still fails, please contact us with your account email and device details.
You can view, pause, or cancel your subscription at any time from Account → Subscription in the app. For billing questions or refund requests, email billing@citynav.app with your account email and the date of the charge.
See our full refund policy.
CityNav uses sign-in with your existing account (Google, Apple, or email). Tap Sign In on the login screen and choose the same method you used when you first registered.
To help us fix your issue quickly, please include:
Email: support@citynav.app
Response time: within 1 working day (Mon–Fri, 09:00–18:00 UK time).
For anything else — feature requests, partnerships, press — visit our full contact page or email hello@citynav.app.
To delete your account and all personal data, go to Account → Settings → Delete account inside the app. For data access or GDPR requests, email privacy@citynav.app. See our Privacy Policy for full details.